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Can you provide details on refund policies and payment procedures for foreign workers under the Sansols system?

Elsalonia
Updated
Introduction

Introduction

This article provides an overview of the current refund policies and payment procedures related to foreign workers under the SANSOLS system, a government-regulated platform managed by Sarawak authorities. Please note that payment regulations are under review, and updated details will be provided once confirmed by the relevant government agency.

Payment Procedures

Payments for permits, visas, and licences for foreign workers are processed through the centralized SANSOLS platform. Employers and recruiters must follow the specified procedures to ensure compliance with Sarawak's regulations:

  1. Log in to your registered SANSOLS account at https://genesis.sarawak.gov.my/SANSOLS.
  2. Select the relevant service such as permit or visa application, renewal, or licence management.
  3. Complete the payment through the available payment gateways integrated within the system.
  4. Retain payment receipts and confirmation for your records and compliance verification.

Refund Policies

Currently, refund policies under the SANSOLS system are being reviewed in collaboration with the Sarawak government agencies. We aim to maintain transparency and fairness in refund handling. Key points regarding refunds are as follows:

  • Refunds may be granted in cases of overpayment or application cancellations subject to eligibility criteria.
  • Any refund requests will be assessed by the relevant Sarawak government authority managing the permit or visa process.
  • The timeline and method of refunds will be communicated once finalized and may vary depending on individual circumstances.

Please regularly check the official SANSOLS website for the latest announcements regarding payment regulations and refund policies.

For further inquiries or clarification, contact the SANSOLS support team through the contact details listed on the official platform.

Conclusion

SANSOLS remains committed to providing a centralized, transparent, and efficient platform for managing foreign worker permits and related payments in Sarawak. We appreciate your understanding as refund and payment procedures are updated.

Stay informed by visiting the official SANSOLS website regularly for updates: https://genesis.sarawak.gov.my/SANSOLS

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