I need to renew my Labour Licence but the HOR is missing. – SANSOLS

Introduction

This guide explains how to renew your Labour Licence through the SANSOLS platform in cases where the HOR (Head of Responsibility) information appears to be missing. If the missing HOR pertains to specific Labour Licences, the issue has been resolved in the system. Follow the steps below to verify and proceed with your licence renewal smoothly.

Checking the HOR Status

Before renewing your Labour Licence, it is important to confirm the presence of the HOR in your licence record:

Log in to the SANSOLS platform via https://genesis.sarawak.gov.my/SANSOLS.
Navigate to the "Labour Licences" section within your dashboard.
Locate the Labour Licence you wish to renew and check the HOR details associated with it.

If the HOR is now displayed correctly under the specified Labour Licence, you can proceed with the renewal process as usual.

Renewing Your Labour Licence

Once you have confirmed the HOR is visible, follow these steps to renew your licence:

Select the Labour Licence you want to renew.
Click on the "Renew" button or option.
Review and update any necessary information.
Submit your renewal application and make any required payment through the platform.
Wait for confirmation and approval notifications from the Sarawak government authorities via SANSOLS.

What to Do if the HOR Is Still Missing

If after checking your Labour Licence the HOR is still missing, please consider the following:

Confirm you are viewing the correct Labour Licence under your account.
Try clearing your browser cache or using a different browser and log back into SANSOLS.
If the problem persists, contact SANSOLS support for assistance (see "Contact Support" below).

Contact Support

For further help with missing HOR issues or Labour Licence renewal, please contact the SANSOLS support team:

Visit the SANSOLS website: https://genesis.sarawak.gov.my/SANSOLS
Use the online support or helpdesk portal available after logging into your account.
Call the Sarawak government hotline for foreign workforce management support at [Insert Contact Number].

Additional Resources

To learn more about managing Labour Licences and other permits on SANSOLS, visit the help center or FAQs on the official platform.

Keep your licence information updated and comply with Sarawak government regulations to ensure smooth employment operations for foreign workers in Sarawak.