Why is my payment not showing as successful in the SANSOLS system? – SANSOLS

Introduction

If you have made a payment for a permit, visa, or licence service in the SANSOLS system but it is not reflecting as successful, this guide will help you understand the possible reasons and steps to resolve the issue efficiently. SANSOLS is Sarawak's centralized digital platform for managing foreign worker employment compliance, so accurate payment status is crucial for smooth processing.

Common Reasons Why Payment Status Does Not Show as Successful

Payment was made using an incorrect account type (business vs personal).
The payment transaction has not yet been authorized by the designated payment approver.
The payment confirmation receipt from the payment system has not been uploaded or submitted to SANSOLS.

How to Verify and Resolve Payment Status Issues

Confirm that you used the correct payment account type as specified during the application or renewal process.
Check if the payment authorizer within your organisation or authorised personnel has approved the payment transaction.
Obtain the official payment receipt generated by SANSOLS or your payment gateway and upload it to the system if required.
Refresh your SANSOLS dashboard or log out and log back in to see if the payment status updates.
If the status remains unchanged after following the above steps, contact your company’s SANSOLS administrator or support team for help.

Additional Tips to Ensure Successful Payment Processing

Always use the payment method recommended or supported by the SANSOLS platform.
Keep a digital and physical copy of all payment receipts and transaction confirmations for your records.
Verify payment details carefully before confirming a transaction to avoid misapplied payments.

Contacting SANSOLS Support

If you have followed the troubleshooting steps and your payment still does not appear as successful in the SANSOLS system, please contact the SANSOLS support team for assistance. Provide your payment receipt, transaction details, and any relevant application information to expedite your case.

Visit the official SANSOLS portal: https://genesis.sarawak.gov.my/SANSOLS