Introduction
If you are experiencing issues with your SANSOLS account not displaying any employee data, this guide will help you resolve the problem efficiently. SANSOLS is a centralized platform regulated by the Sarawak government for managing permits, visas, and licences for foreign workers. Proper account management ensures compliance and smooth operations in workforce management.
Issue description
Sometimes, duplicate accounts may be created under your profile, causing employee data to not display correctly. To fix this issue, a merge of the duplicate accounts is necessary to consolidate your information.
Required documents for account merge
To proceed with merging your duplicate SANSOLS accounts, please prepare the following documents:
- Authorization letter allowing the account merge
- Request letter for account merge
- Confirmation of the email address to retain for the merged account
How to submit your documents
Once you have gathered the required documents, submit them to the SANSOLS support team through the official contact channels. Please ensure all documents are properly signed and dated for verification purposes.
What happens next
After we receive your documents, our team will review and process the account merge. We will keep you informed of the progress and notify you once the merge is completed successfully, restoring full access to your employee data.
Need further assistance?
If you have questions or require additional support regarding your SANSOLS account, please reach out to our dedicated support team via our official website: https://genesis.sarawak.gov.my/SANSOLS (remove any additional query parameters).
We are committed to helping you maintain compliance with Sarawak government regulations while managing your foreign worker permits and licenses efficiently.
Additional resources
Visit our online help center for more articles, tutorials, and FAQs to assist you in managing your SANSOLS account and workforce effectively.
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