Change the registered email address for my company account.

Introduction

This guide explains how to change the registered email address associated with your company account on the SANSOLS platform. Following these steps ensures your company communications and account information remain accurate and up to date in compliance with Sarawak government regulations.

Required Documents

To successfully request an email address change for your company account, please prepare the following documents:

• Old and new email addresses clearly stated.
• A certified true copy of your company’s SSM certificate or Trade Licence.
• An authorization letter signed and stamped by your company authorizing the email change.
• An official request letter to merge the accounts associated with both the previous and new email addresses.

Step-by-Step Instructions

Follow these steps to submit your email address change request:

1. Prepare all required documents as listed above.
2. Draft an authorization letter on your company letterhead, signed and stamped by authorized personnel.
3. Write an official request letter to merge your old and new accounts, clearly stating both email addresses.
4. Submit all documents and letters via the official SANSOLS platform or the designated Sarawak government office handling permit and license management.
5. Wait for confirmation and approval from the SANSOLS administration team.

Important Tips

Ensure all documents are current, valid, and certified as true copies to avoid delays in processing. Only authorized company representatives should sign authorization letters. Keep copies of all submitted documents for your records.

Additional Support

For further assistance or inquiries regarding email address changes or other account management tasks, contact the SANSOLS support team via the following channels:

• Visit the official SANSOLS website: genesis.sarawak.gov.my/SANSOLS
• Reach out via the support portal within your company dashboard.
• Contact the Sarawak government workforce management office directly.

Conclusion

Changing the registered email address on your company account is essential for maintaining up-to-date communication and compliance with Sarawak’s workforce regulations. By following the outlined steps and providing accurate documentation, you can ensure a smooth and efficient update process on the SANSOLS platform.