How can I report and resolve discrepancies in my foreign workers' permit details on SANSOLS? – SANSOLS

Introduction

If you notice discrepancies in your foreign workers' permit details on the SANSOLS platform, such as incorrect permit numbers, expiry dates, or employee information, it is essential to report and resolve these issues promptly to maintain compliance with Sarawak government regulations. This guide explains how to document, report, and follow up on discrepancies within the SANSOLS system.

Step 1: Document the Discrepancies

Carefully review the permit details of the affected foreign workers on the SANSOLS platform and identify any inaccuracies, such as incorrect permit numbers, expiry dates, names, or job classifications. Take clear screenshots of the discrepancies and gather any relevant supporting documents, including company registration numbers and employee identification.

Step 2: Contact the SANSOLS Support Team

Reach out to the official SANSOLS support channel to report the discrepancies. Provide the following information to assist in a swift resolution:

Company registration number (registered with Sarawak authorities)
Details of the affected employees (full name, permit number, and job classification)
Clear description of each discrepancy observed
Supporting screenshots and documents

Step 3: Investigation and Resolution

The SANSOLS support team will review the reported discrepancies and coordinate with relevant Sarawak government agencies to investigate and correct any errors in the system. They may contact you for additional information or clarification during this process.

Step 4: Follow Up and Verification

Once notified that the discrepancies have been addressed, verify that the permit details on the SANSOLS platform are accurate and up to date. Prompt follow-up helps prevent compliance issues or delays in permit processing for your foreign workforce.

Additional Information and Support

For further assistance, please visit the official SANSOLS platform at https://genesis.sarawak.gov.my/SANSOLS or contact the SANSOLS support team through the designated help channels provided on the website.