Can you provide the receipts for the labour license payments I made?

Introduction

This guide explains how employers and foreign workers using the SANSOLS GENESIS system can download receipts for labour license payments securely and efficiently. Accessing your payment receipts is essential for record-keeping and confirming compliance with Sarawak government regulations.

Downloading Labour License Payment Receipts

Follow the steps below to download your receipts for labour license payments completed via the SANSOLS GENESIS platform:

1. Log in to your account at

   https://genesis.sarawak.gov.my/SANSOLS

   .
2. Navigate to the "Applications" page within the system dashboard.
3. Find the labour license application for which you made the payment.
4. Locate the "Download" button associated with the payment receipt for that application.
5. Click the "Download" button to save a copy of your payment receipt to your device.

Troubleshooting Download Issues

If you encounter any difficulties while downloading your labour license payment receipts, follow these recommendations:

• Ensure you are logged into the correct SANSOLS GENESIS account linked to the payment.
• Check your internet connection to confirm it is stable and secure.
• Try refreshing the page or logging out and back in again.
• Clear your browser cache or attempt the download using a different browser.
• If the issue persists, capture screenshots of any error messages or issues you encounter.

Contacting Support

For further assistance with downloading labour license payment receipts or resolving system errors, please contact the SANSOLS support team. Provide screenshots of the errors encountered to help facilitate a faster resolution.

Visit the official SANSOLS portal: https://genesis.sarawak.gov.my/SANSOLS and use the contact or support section to reach out.

Additional Information

Keep your receipts safely for future reference or audits. The SANSOLS platform ensures compliance with Sarawak government regulations by centralizing labour license management for both employers and foreign workers.

Thank you for using the SANSOLS GENESIS system to manage your foreign worker permits and licenses efficiently.