Unable to apply for a new labour license due to a persistent error message.

Introduction

This troubleshooting guide is designed to help employers and recruiters using the SANSOLS platform to resolve persistent error messages encountered when applying for a new labour license. Following these steps will ensure your application is accurate and complete, facilitating a smooth permit issuance process under Sarawak government regulations.

Issue Description

Users attempting to submit a new labour license application encounter a persistent error message that prevents the completion of the process.

Common Signs of the Issue

- Error message displayed when submitting the labour license application - Inability to progress past the application submission stage - Repeated prompts to verify worker details despite previous entries

Basic Troubleshooting Steps

To resolve the issue, please ensure the following:

• All workers' details are accurately completed in the application form.
• Worker details have been thoroughly verified against the active PLKS record and the passport information.
• The application has been correctly submitted through the system.

If the Error Persists

If you continue to face the error after completing the steps above, please collect the following information to assist our support team in investigating the problem:

• A screenshot or clear image of the error message as it appears on your screen.
• Details of the workers' information submitted (ensure sensitive data is handled securely).
• The date and time of the application attempt.

Send this information to the SANSOLS support team via the official help channels for prompt assistance.

Contacting Support

For further assistance, please reach out to the SANSOLS support team through the following:

• Visit the SANSOLS platform at https://genesis.sarawak.gov.my/SANSOLS to access support resources and submit help tickets.
• Contact your designated government representative or helpdesk for personalized assistance.

Additional Tips and Best Practices

- Double-check all worker details for accuracy before submitting your application. - Keep your worker information aligned with the latest PLKS and passport records. - Regularly update your contact information in the system to receive timely notifications and support. - Review all error messages carefully to identify missing or incorrect information.

Conclusion

By following the troubleshooting steps outlined above, you can quickly resolve common issues preventing labour license applications through SANSOLS. Ensuring complete and accurate worker information is key to a successful application. For unresolved errors, our support team is ready to assist you promptly.

Thank you for using SANSOLS—your centralized platform for compliant and efficient workforce management in Sarawak.