System Usage & Troubleshooting

Login & Access Problems

• I am not receiving OTP codes when I try to log in to my account.
• I cannot find my AP application records in my account. Can you help me?

Application & Submission Issues

• I cannot save my company details in Section X: Corporate Details while applying for a New AP.
• I am unable to submit my application as it gets stuck on 'application in progress'.
• Unable to apply for a new labour license due to a persistent error message.

Verification & System Errors

• Please update the date of birth for my foreign worker in the Sansols system.
• Assistance in resolving PLKS verification errors during company license renewal.
• How can I resolve the 'Unable to verify PLKS for the employee' error in the Sansols system?