I am unable to submit my application as it gets stuck on 'application in progress'. – SANSOLS

Introduction

This troubleshooting guide is designed to assist employers and recruiters using the SANSOLS platform who encounter the issue where their application remains stuck on the "application in progress" status. Follow the steps below to help identify and resolve this issue efficiently.

Issue Description

Users may experience their application getting stuck on the "application in progress" screen in the SANSOLS EXPRT submodule, preventing submission and further processing of permits, visas, or licenses for foreign workers.

Signs

The application form remains on the "application in progress" status without moving forward.
No confirmation or error message is displayed after repeated submission attempts.

Basic Troubleshooting Steps

Ensure you are using a supported and updated web browser compatible with SANSOLS.
Clear your browser cache and cookies to eliminate stored data conflicts.
Check your internet connection stability while submitting the application.

Information Required for Support Investigation

To assist our support team in investigating your application submission issue, please provide the following details:

Company name as registered in SANSOLS.
Registered email address used for login.
A screenshot or detailed description of the error or stuck screen.
Your Labour License number.

Contacting Support

Please submit the above information through the official SANSOLS support channels for prompt assistance. Our team will investigate and escalate the issue as necessary to ensure resolution.

For support, visit: https://genesis.sarawak.gov.my/SANSOLS (navigate to the support or contact section).

Additional Resources

For further guidance on application submission and platform usage, please refer to the SANSOLS user manuals and FAQs available on the official website.

Conclusion

We appreciate your cooperation in providing the necessary details to help us resolve your application submission issue swiftly. SANSOLS is committed to providing a centralized and efficient platform compliant with Sarawak government regulations to support your workforce management needs.