I cannot save my company details in Section X: Corporate Details while applying for a New AP.

Introduction

This troubleshooting guide addresses the issue encountered by employers and recruiters using the SANSOLS platform when they cannot save their company details in Section X: Corporate Details while applying for a New AP (Approval Pass). Our goal is to help you diagnose and resolve this problem efficiently to ensure smooth application processing.

Issue description

Users experience difficulty saving company information in Section X: Corporate Details during the New AP application process on the GENESIS - SANSOLS platform specifically within the EXPRT submodule.

Signs

- The "Save" action in Section X does not complete successfully or generates an error message. - Company details remain unsaved despite repeated attempts. - No progression to the next step in the application process.

Basic troubleshooting steps

1. Confirm that the "Company Registration No. used in MyIMMs" is correctly entered in the Company Info section. This number must be accurate and match the records used by the Immigration Management System (MyIMMs).
2. Verify the details of each employee against their active PLKS record to ensure data consistency.
3. Cross-check the employee's passport information for accuracy to avoid mismatches that could prevent saving.

Advanced troubleshooting steps

If the issue persists after completing the basic steps above, please follow these instructions for further assistance:

1. Capture a screenshot of the error message displayed when attempting to save Section X details.
2. Note the exact date and time (timestamp) when the error occurs.
3. Prepare the captured screenshot and timestamp for submission through the official SANSOLS support channels.

Contact support

For further investigation, please submit the error details at the SANSOLS support portal available at https://genesis.sarawak.gov.my/SANSOLS. Our support team will assist you promptly to resolve the saving issue.

Additional resources

Visit the SANSOLS Help Center for frequently asked questions and user guides at https://genesis.sarawak.gov.my/SANSOLS/help. These resources can enhance your understanding of the platform’s permit and license management features.

Conclusion

Ensuring the accuracy of your company and employee details is crucial for successful applications within SANSOLS. By carefully following the troubleshooting steps above, most saving issues in Section X can be resolved quickly. For persistent problems, do not hesitate to contact SANSOLS support with the necessary error documentation.