Why is my EVDR application on hold?

Introduction

This guide explains common reasons why your EVDR (Entry Visa/Permit to Enter and Reside) application might be placed on hold within the SANSOLS platform, and provides steps you can follow to resolve the issue efficiently.

Issue Description

Your EVDR application status shows as "On Hold," preventing you from proceeding with the permit issuance or renewal process.

Signs Your EVDR Application Is On Hold

• The application status displays an "On Hold" label within the SANSOLS platform dashboard.
• You see a red refresh button next to the "On Hold" status indicator.
• You receive notifications or messages indicating that your application requires further action or review.

Basic Troubleshooting Steps

If your EVDR application is on hold, please try the following steps:

1. Click the red refresh button located next to the "On Hold" status to refresh your application status.
2. Ensure all required documents have been uploaded and the application is complete.
3. Verify that your payment or other prerequisites are fulfilled as per the Sarawak government regulations.

When to Contact Support

If after refreshing and verifying your application details the status remains on hold, please contact the Immigration Department of Malaysia Sarawak (Foreign Worker Division) headquarters for further assistance.

They will provide specific guidance and help resolve any regulatory or compliance issues affecting your EVDR application.

Contact Information

Immigration Department of Malaysia Sarawak (Foreign Worker Division) HQ

[Insert contact phone number]

[Insert email address]

Or visit the official SANSOLS platform at https://genesis.sarawak.gov.my/SANSOLS

Additional Resources

For more information about the EVDR application process and troubleshooting, please refer to the comprehensive guides and FAQs available on the SANSOLS portal or contact your HR professional managing foreign worker permits.

Conclusion

The "On Hold" status of your EVDR application often indicates a need for additional verification or action. By following the steps outlined above, you can often resolve the issue quickly and continue with your application process smoothly. For unresolved issues, the Sarawak Immigration Department is ready to assist you.