Assistance in renewing work permit for foreign worker whose status is confirmed by Immigration Malaysia.

Introduction

This guide provides clear instructions for employers and recruiters using the SANSOLS platform to assist foreign workers whose work permit status has been confirmed by Immigration Malaysia, specifically for renewal processes under Sarawak government regulations.

Work Permit Renewal Issue Resolution Process

To address and resolve issues related to work permit renewals, please ensure you follow these steps carefully to facilitate swift processing through the SANSOLS system and comply with Immigration Malaysia requirements.

1. Prepare the following company details: company name, registration number, and registered email address used in SANSOLS.
2. Take clear screenshots of the employee’s details as displayed in both the SANSOLS and MSEN platforms to verify and support the renewal request.
3. Submit the above information to your designated permit administrator or contact the SANSOLS support team through the official channel at https://genesis.sarawak.gov.my/SANSOLS for assistance in troubleshooting system-related issues.

If after following these steps the renewal problem persists, the matter falls under the jurisdiction of the Immigration Department of Malaysia Sarawak. You are advised to contact them directly for further support as they handle immigration status validations and approvals.

Additional Support and Resources

For a comprehensive understanding of the renewal procedures, related compliance requirements, and updates, please refer to the official SANSOLS platform and contact the Sarawak Immigration Department. Staying informed ensures that all foreign worker permits remain valid and compliant with Sarawak government regulations.