Please update the employee's address, name, or gender in the system.

Introduction

This guide provides step-by-step instructions for employers and HR professionals to update an employee's address, name, or gender in the SANSOLS system, the Sarawak government's centralized platform for managing foreign worker permits and visas. Accurate employee information ensures compliance with Sarawak government regulations and smooth permit processing.

Updating Employee Address

To update the employee's address, you need to modify the company-related details within the system as follows:

1. Log in to your SANSOLS account at https://genesis.sarawak.gov.my/SANSOLS and navigate to the “Company Settings” section.
2. Select “Company Details” and locate the address field.
3. Update the address to the employee's current residential address accurately.
4. Save the changes and verify that the updated address is reflected in the employee’s profile.

Updating Employee Name

Name changes require formal documentation to ensure legality and compliance. Please follow the steps below:

1. Prepare an official letter requesting the name update. The letter must be addressed to the relevant authority within SANSOLS or Sarawak labor department.
2. Attach a copy of the legal document proving the name change (e.g., court order, gazette notification).
3. Submit the letter and the attachment through the designated submission channel in the SANSOLS system or to your assigned officer.
4. Our team will review the documents and process the update accordingly. You will be notified once the name has been updated.

Updating Employee Gender

To request a gender update in the system, please follow these instructions:

1. Prepare a formal request including necessary company details and the reason for the gender update.
2. Attach relevant reference documents that support the gender change (e.g., medical certificate, legal documents).
3. Submit your request and attachments via the SANSOLS platform or directly to your designated officer for processing.
4. The SANSOLS team will review the submission and notify you once the update is completed.

Additional Information and Support

For all updates, ensure the information provided is accurate and supported by official documents. This helps maintain compliance with Sarawak government regulations and prevents delays in permit or visa processing.

If you require assistance or have questions about updating employee information in the SANSOLS system, please contact our support team:

• Email: [Insert support email here]
• Phone: [Insert support phone number here]
• Support Portal: https://genesis.sarawak.gov.my/SANSOLS/support

We encourage you to keep your employee information up to date to benefit from the streamlined and compliant management of foreign worker permits and visas that SANSOLS provides.

Thank you for using the SANSOLS platform.