Unable to verify employee details for renewal.

Introduction

This troubleshooting guide explains how to resolve verification errors encountered during the renewal of employee permits, visas, or licenses using the GENESIS - SANSOLS platform. Ensuring accurate employee details is essential for compliance with Sarawak Immigration Department regulations and to enable a smooth renewal process.

Issue description

When attempting to renew an employee's permit or visa in SANSOLS, you may receive an error stating that the employee's details cannot be verified. This often occurs due to mismatched or incomplete information compared to Immigration Department records.

Signs of the issue

• Verification error message during renewal submission.
• Employee status marked as 'ON HOLD' in the system.
• Categories flagged such as Blacklisted, Suspect List, or Cooling Period.

Basic troubleshooting steps

• Confirm that the employee's personal and passport details in SANSOLS exactly match the Immigration Department records.
• Verify that the permit or visa category is correct and current.
• Ensure all required documents are uploaded and legible.

Advanced troubleshooting steps

If the employee's status is shown as 'ON HOLD' due to listings such as Blacklisted, Suspect List, or Cooling Period, follow these steps:

1. Contact the Immigration Department of Malaysia Sarawak directly for clarification and further assistance.
2. Provide necessary employee identification and case details as requested by the department.
3. Follow any instructions provided by the Immigration Department to resolve the hold status.

Contact support

If you have completed the above steps and still experience issues, please contact the SANSOLS support team for assistance via our official platform at https://genesis.sarawak.gov.my/SANSOLS

Additional resources

• SANSOLS User Guide: [Insert link]
• Immigration Department of Malaysia Sarawak official website: [Insert link]

Conclusion

Accurate verification of employee details is critical for timely renewal of permits and visas in SANSOLS. Adhering to the steps outlined in this guide helps ensure compliance and prevents renewal delays due to information verification errors.